Shipping

Great news: shipping just got cheaper

We've dropped standard shipping to just $7 (down from $11.95), and it's free on every order over $149. Orders are processed within 1 business day of payment confirmation and dispatched from our Australian warehouse in Queensland (please allow extra time during promotional periods).

Add Checkout+ at checkout for free returns and package protection, so your order is covered from our door to yours.

Shipping costs

Method

Cost

📦 Standard Shipping

$7 (free over $149)

🚀 Express Shipping

Varies by location, calculated at checkout

We can ship to PO boxes. If you choose Express to a PO box, an additional $8 flat-rate surcharge applies.

Delivery times

Region

Standard

Express

Metro (Sydney, Melbourne, Brisbane, Adelaide, Perth)

2-5 business days

1-2 business days

Regional

3-7 business days

2-4 business days

Remote / Rural

5-10 business days

3-5 business days

Business days are Monday to Friday, excluding public holidays.

Free shipping, the details

  • The $149 threshold applies to your cart total before shipping charges.

  • Free shipping covers Standard only; Express is charged at the usual rate.

Couriers we use

We partner with trusted couriers for fast, reliable delivery: Australia Post, StarTrack and TNT Express (FedEx).

Special events

Black Friday: Express shipping is not available during our Black Friday sale. Delivery timelines stay the same depending on the freight network, but please allow up to 5 working days for dispatch during busier periods.

Track your delivery

Track your parcel, set a safe drop-off, or redirect it to a free 24/7 Parcel Locker with the Australia Post app:

  • Real-time tracking updates

  • Delivery preferences

  • Redirect to a Parcel Locker or Post Office

Download the AusPost app on Google Play or the App Store.

Good to know:

  • Parcel Locker and Parcel Collect: fees may apply for carriers other than Australia Post and StarTrack.

  • Collection window: you have 48 hours to collect from a Parcel Locker.

  • Full terms: auspost.com.au/parcellockers.

International shipping

We don't ship internationally from our Australian store, but we have warehouses serving New Zealand, Singapore and the United States. If you're in one of those regions, please shop your local site or contact our customer service team.

Questions?

Email info@thecomfortco.com.au or call 1300 856 226. Sit back and relax, comfort is on the way.

Frequently asked questions

Some questions and answers are automatically generated.

What does this store specialize in?
This store specializes in comfort footwear and foot-support products. We carry shoes across multiple categories—casual sneakers, sandals, boots, slippers, flats, and heels—along with compression sleeves, orthotics, socks, and other foot-health accessories. Our focus is on combining style with podiatrist-designed support and biomechanical alignment.
Do your shoes have removable footbeds?
Many of our shoes feature removable footbeds, which allows you to either replace them with your own custom orthotics or enjoy the built-in supportive footbed that comes with the shoe. Not all styles have removable footbeds; each product description specifies whether the footbed is removable or fixed.
What is VIO MOTION Technology and Orthaheel Technology?
VIO MOTION Technology and Orthaheel Technology are podiatrist-designed biomechanical support systems built into many of our footwear styles. Both combine contoured arch support, heel stability, and cushioning to help align your feet naturally and reduce common aches associated with poor foot positioning. These technologies are tested and refined over decades of foot-health expertise.
Are your shoes good for wider feet?
Yes, many of our shoes are available in Medium and Wide widths, and several styles are specifically noted as a good choice for wider feet. We also offer adjustable fit features like strap extenders, volume spacers, and adjustable straps to help you dial in a comfortable, personalized fit.
What materials are used in your shoes?
Our footwear is made from a variety of materials including premium leather, suede, canvas, knit fabric, and other synthetic materials. Footbeds are commonly made from EVA, memory foam, or cushioned foam. Outsoles typically use rubber or TPR. For eco-conscious options, we offer styles made with eco-certified cotton canvas and sustainable materials.
Do you offer eco-friendly or sustainable shoe options?
Yes, we carry a sustainable Beach line of washable, leather-free sneakers made with eco-certified cotton canvas that meet the One Planet Standard for sustainability. We also feature shoes and accessories designed using environmentally preferred materials and conscious packaging made with recycled paper and soy-based ink.
Are your shoes good for kids or school wear?
Yes, we offer a dedicated school shoe line designed by podiatrists for growing feet. These shoes feature removable footbeds, minimal internal seams for sensitive feet, durable construction, and are available in both standard and narrow widths. They are designed to support children's natural foot development while providing everyday comfort and durability.
Do you sell compression sleeves and socks?
Yes, we carry medical-grade compression sleeves and performance socks designed for foot and leg support. Our compression products target conditions like plantar fasciitis, arch and heel pain, Achilles tendonitis, shin splints, bunion pain, and general circulation support. These are available in multiple colors and sizes.
Can I machine wash any of your shoes?
Only our washable Beach line sneakers are designed to be fully machine washable. To machine wash these, remove the insoles first, wash in cold water, and air dry only—do not use a machine dryer. For other shoe types, spot clean or wipe with a damp cloth and air dry away from direct heat, unless otherwise specified on the product.
Do you offer bundles, sets, or complete comfort routines?
While we do not organize products explicitly as pre-made bundles or routines, many shoppers can build their own matched sets by combining complementary styles—for example, pairing everyday shoes with compression socks, replacement insoles, and foot-care accessories to support their foot-health goals.